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Terms and Conditions

Conversion Matters AU Online

Last updated: February 2026

Welcome to Conversion Matters AU Online. By accessing or using our website (https://conversionmattersau.online) and related services, you agree to be bound by these Terms and Conditions, along with our Privacy Policy and any other policies referenced on this site.

If you do not agree with these terms, please do not use our website or services.

1. About Us

Conversion Matters AU Online provides digital strategy, communication, conversion optimisation, research-led insights, consulting, content, and related professional services. Our work focuses on ethical, people-first conversion and decision support.

2. Acceptance of Terms

By using this website or purchasing our services, you confirm that:

  • You have read and understood these Terms and Conditions

  • You agree to comply with all applicable Australian laws

  • You accept responsibility for any activity conducted under your use of the site

3. Services

  • Services may include digital consulting, audits, reports, workshops, strategic guidance, educational content, and bespoke deliverables.

  • Service scope, timelines, and delivery formats are outlined at the time of purchase or engagement.

  • Outcomes may vary depending on inputs, implementation, and external factors. We do not guarantee specific commercial results.

4. Payments and Pricing

  • All prices are listed in Australian Dollars (AUD) unless stated otherwise.

  • Payment is required in full prior to service delivery unless agreed in writing.

  • We reserve the right to update pricing at any time without affecting confirmed purchases.

5. Refunds and Returns

  • Refunds are governed by our Refund and Returns Policy, available on this website.

  • As services are often customised and digital in nature, change-of-mind refunds generally do not apply once work has commenced.

  • Nothing in this policy excludes your rights under Australian Consumer Law.

6. Intellectual Property

  • All content, materials, frameworks, methodologies, and deliverables created by Conversion Matters AU Online remain our intellectual property unless otherwise agreed in writing.

  • You may not copy, reproduce, resell, distribute, or modify our materials without prior written permission.

  • Client-supplied materials remain the property of the client.

7. Use of Website

You agree not to:

  • Use the website for unlawful, misleading, or harmful purposes

  • Attempt to gain unauthorised access to systems or data

  • Copy or scrape content without permission

We reserve the right to restrict or terminate access for misuse.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the amount paid for the service giving rise to the claim.

  • We are not liable for indirect, incidental, or consequential losses, including loss of profit, revenue, data, or opportunity.

  • Services are provided “as is” and based on professional judgement, not guarantees.

9. Privacy and Data Protection

  • Personal information is collected and handled in accordance with our Privacy Policy.

  • By using our website or services, you consent to this collection and use.

10. Termination

We may suspend or terminate access to services if:

  • These Terms are breached

  • Payment obligations are not met

  • Use of services becomes unlawful or harmful

Any outstanding fees remain payable.

11. Governing Law

These Terms and Conditions are governed by the laws of Australia, and any disputes will be subject to the exclusive jurisdiction of Australian courts.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. Updates will be published on this page with a revised “Last updated” date. Continued use of the website constitutes acceptance of the updated terms.

13. Contact Us

For questions about these Terms and Conditions:

Conversion Matters AU Online
Website: https://conversionmattersau.online
Contact: via the website contact form

Plain-Language Summary

Using Conversion Matters AU Online means you agree to our service terms, payment rules, refund policy, and privacy practices. We operate ethically, protect intellectual property, and comply with Australian law.