Conversion Matters AU Online
Last updated: January 2026
1. Our Commitment
At Conversion Matters AU Online, we believe trust is earned through clarity, fairness, and accountability.
Because conversion is about people — not pressure — our refund and return practices are designed to be transparent, reasonable, and aligned with Australian Consumer Law.
This policy explains when refunds may apply and how concerns are handled.
2. Nature of Our Services
Conversion Matters AU Online primarily provides:
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Digital strategy and advisory services
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Communication and conversion optimisation support
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Research, analysis, and insight-led recommendations
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Educational, content, or consulting-based services
Due to the customised and intellectual nature of these services, refunds are assessed differently than physical products.
3. Consumer Rights Under Australian Law
Nothing in this policy limits your rights under the Australian Consumer Law (ACL).
You are entitled to a refund, repair, or replacement if a service:
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Has a major failure
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Is not delivered with due care and skill
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Is not fit for the agreed purpose
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Does not match the agreed description
4. When Refunds May Be Provided
We may offer a refund or partial refund where:
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A service was not delivered as agreed
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A significant error occurred that materially affects outcomes
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We are unable to provide the service due to circumstances within our control
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A booking or engagement is cancelled in accordance with the terms below
Each request is assessed fairly, based on the scope, delivery stage, and nature of the work completed.
5. When Refunds Are Not Applicable
Refunds are generally not provided where:
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The service has been fully delivered as agreed
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Work has already commenced and deliverables have been provided
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The outcome did not meet expectations, but the service was delivered competently and as scoped
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A change of mind occurs after service delivery begins
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Results are influenced by external factors outside our control (e.g. platform changes, third-party tools, implementation decisions)
We believe in honest conversations — if something isn’t working, we prefer to address it constructively rather than defaulting to transactional outcomes.
6. Cancellations
Scheduled Services or Consultations
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Cancellations made with reasonable notice may be rescheduled or refunded, depending on timing and preparation already completed
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Late cancellations or no-shows may not be eligible for a refund
Project-Based Work
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If a project is cancelled after commencement, refunds (if any) will reflect work already completed
7. How to Request a Refund or Resolution
If you believe a refund or adjustment is appropriate, please contact us with:
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Your name and contact details
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A description of the service purchased
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The reason for your request
We aim to respond promptly and approach all concerns with fairness and respect.
8. Our Resolution Approach
Before refunds are considered, we may offer:
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Clarification or explanation
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Adjustments or corrections
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Additional support within scope
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Practical solutions aligned with the original intent
Our goal is always to reach an outcome that feels reasonable and constructive for both parties.
9. Contact Us
For refund or return enquiries, please contact:
Conversion Matters AU Online
Website: https://conversionmattersau.online
Contact: via website contact form
In Plain Terms
We don’t believe in fine print traps or rigid policies.
If something isn’t right, talk to us — we’ll handle it with honesty and care.
